Privacy Policy

Privacy Policy

TOPLAND PRIVACY POLICY

Welcome to Topland (https://topland.au/). This Privacy Policy explains what information we collect, how we use it, and the measures we take to protect your privacy. Please read this Privacy Policy carefully to understand how we handle your personal information.

OVERVIEW

Topland is a property brokerage, consultancy, investment, and management company. We place great importance on privacy and are committed to protecting your personal information. This Privacy Policy applies to all users of our Website, including visitors, clients, and any users of our services.

Children

Our Website is accessible to children but is not directed at them. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at info@topland.au so we can take appropriate action.

INFORMATION WE COLLECT

We may collect personal information from you when you:

  • Contact us by email, phone, or mail.
  • Register on our Website.
  • Submit inquiries or requests for quotations.
  • Complete a transaction or sign up for our services.
  • Participate in promotions, surveys, or events.

The types of information we may collect include:

  • Your name, email address, phone number, and postal address.
  • Details of your preferences and property requirements.
  • Payment information.
  • Any other information you choose to provide.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide services and respond to your requests.
  • Process transactions and manage your account.
  • Send you updates and promotional materials, according to your preferences.
  • Improve our website and services.
  • Comply with legal obligations and protect our rights.

SHARING YOUR INFORMATION

We may share your personal information with:

  • Our employees, contractors, and agents in order to deliver our services.
  • Third-party service providers for payment processing.
  • Law enforcement or regulatory authorities, if required by law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

THIRD-PARTY SERVICES

Our website may contain links to other websites or services not operated by us. We are not responsible for the privacy practices of such third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

We use third-party payment processors to handle transactions on our website. We do not store your payment information, and these processors are responsible for securing your payment data.

SECURITY

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security of your personal information.

YOUR RIGHTS

You have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate or incomplete personal information.
  • Request the deletion of your personal information.
  • Object to the processing of your personal information.

To exercise any of these rights, please contact us at info@topland.au.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy on our Website with a “Last Updated” date at the top of the page. We encourage you to review this Privacy Policy regularly to stay informed.CONTACT

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Topland Property Group Pty Ltd
Grosvenor Place, 225 George Street, NSW 2000
Phone: 0484 859 999
Email: info@topland.au

We are committed to addressing your inquiries and will make every effort to resolve any privacy concerns you may have.

COMPLAINTS

If you are not satisfied with our response or believe that we have not handled your personal information in accordance with applicable laws, you have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.

INTERNATIONAL DATA TRANSFER

Topland is based in Australia, and your personal information may be stored and processed in Australia or any other country where we or our service providers maintain facilities. By using our website and services, you acknowledge and consent to the transfer of your personal information outside your country of residence, where data protection laws may differ from those in your country.

RETENTION OF YOUR PERSONAL INFORMATION

We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period will depend on the nature of the information and the purposes for which it was collected.

OPT-OUT OF MARKETING COMMUNICATIONS

If you do not wish to receive marketing communications from us, you can opt-out by following the unsubscribe instructions provided in our emails or by contacting us at info@topland.au. Please note that even if you opt out of marketing communications, we may still send you updates and notifications related to important services.

By using our website and services, you accept and agree to the terms of this Privacy Policy.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixel tags, and similar technologies to collect and store information about your visit to our website. These technologies help us to:

  • Remember your preferences and settings.
  • Analyze and improve the performance of our website.
  • Personalize your experience on our website.
  • Deliver targeted advertising based on your interests.

You can manage your cookie preferences through your web browser settings. However, please note that disabling cookies may affect the functionality and features of our website.

THIRD-PARTY ADVERTISING

We may use third-party advertising companies to serve ads on our behalf. These companies may use cookies, pixel tags, and similar technologies to collect information about your visits to our website and other websites to provide relevant advertisements for products and services that may interest you.

For more information about behavioral advertising or to opt-out, please visit the Network Advertising Initiative at http://www.networkadvertising.org or the Digital Advertising Alliance at http://www.aboutads.info.

DO NOT TRACK

Our website does not currently respond to “Do Not Track” signals sent by web browsers. However, you can still manage your privacy options through browser settings, or the opt-out instructions provided in this Privacy Policy.

GOVERNING LAW

This Privacy Policy will be governed by and interpreted in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles. Any disputes arising in relation to this Privacy Policy will be resolved exclusively in the courts of New South Wales, Australia.

SOCIAL NETWORK FUNCTIONS

Our website may include social networking features, such as Facebook “Like” buttons and other widgets or sharing buttons. These functions may collect your IP address, the page you are visiting on our website, and may set a cookie to enable the functionality. Social networking features and widgets may be hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policies of the companies providing them.

AGGREGATED AND ANONYMISED DATA

We may use aggregated and anonymized data derived from your personal information and that of other users for research and analysis, to improve our website and services, and to inform our marketing strategies. This aggregated and anonymized data will not directly or indirectly reveal your identity or any personally identifiable information.

UPDATING YOUR PERSONAL INFORMATION

It is important that the personal information we hold about you is accurate and up to date. Please notify us of any changes to your personal information by contacting us at info@topland.au or updating your account settings on our website.

YOUR CONSENT

By using our website and services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or provide your personal information to us.

TRANSFER OF INFORMATION

If Topland is involved in a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred to a third party as part of the transaction. We will provide notice of any such transfer on our website, and this Privacy Policy will apply to your personal information after the transfer.

LIMITATION OF LIABILITY

To the extent permitted by law, Topland will not be liable for any direct, indirect, incidental, or consequential damages relating to your use, disclosure, or other action concerning your personal information or the terms described in this Privacy Policy.

This limitation of liability applies to all claims, whether based on warranty, contract, tort, or any other legal theory, regardless of whether Topland has been advised of the possibility of such damages.

In other words, Topland will not be responsible for any loss you may incur related to your use of personal information, even if Topland was aware of the potential for such loss.

SEVERABILITY

If any provision of this Privacy Policy is found to be invalid or unenforceable by a competent court, the remaining provisions will continue in full force, and the invalid or unenforceable provision will be deemed replaced by a valid, enforceable provision that most closely reflects the original intent.

WAIVER

If Topland does not exercise or enforce any right, power, or remedy provided in this Privacy Policy, this does not constitute a waiver of that right.

Similarly, the exercise or enforcement of any right, power, or remedy does not prevent Topland from exercising or enforcing any other rights, powers, or remedies provided in this Privacy Policy.

In other words, Topland may exercise or enforce any rights, powers, or remedies under this Privacy Policy, regardless of whether it has done so previously, without limitation.

ENTIRE AGREEMENT

This Privacy Policy constitutes the entire agreement between you and Topland regarding its subject matter and supersedes all prior agreements, negotiations, understandings, and communications, whether written or oral.

In other words, this Privacy Policy is the final agreement between you and Topland, effective until a new agreement is executed.

CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy, you may contact us directly at:

Topland Property Group Pty Ltd
Grosvenor Place, 225 George Street, NSW 2000
Phone: 0484 859 999
Email: info@topland.au

DATA BREACH NOTIFICATION

In the event of a data breach resulting in unauthorized access, disclosure, or loss of your personal information, Topland will promptly investigate the incident and take reasonable steps to mitigate its impact. We will notify you and the relevant data protection authorities as required by law, providing details about the breach, the personal information affected, measures taken to address it, and any additional steps you should take to protect yourself.

THIRD-PARTY DATA PROCESSORS

We may engage third-party data processors to handle your personal information for the purposes described in this Privacy Policy. These third-party processors are contractually obligated to maintain appropriate security measures to protect your personal information and may only process your personal information under our instructions.

CROSS-BORDER DATA TRANSFER

In certain cases, we may need to transfer your personal information to countries outside Australia for processing or storage. We ensure appropriate safeguards are in place for cross-border data transfers, complying with applicable laws and regulations to protect your data.

By using our website and services and providing personal information, you consent to the transfer, processing, and storage of your personal information outside your country of residence, where data protection standards may differ.

THIRD-PARTY TRACKING AND ANALYTICS

We may use third-party tracking and analytics tools, such as Google Analytics, to better understand how users interact with our website, identify usage trends, and evaluate the effectiveness of our marketing programs. These tools may collect information about your visits to our website, including IP address, browser type, operating system, and other technical data. The information collected is aggregated and anonymized and cannot be used to personally identify you.

You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites not operated by Topland. These linked websites have their own privacy policies, which you should review before providing personal information. We are not responsible for the content or privacy practices of any third-party websites. Use of such websites is at your own risk.

UPDATING THE PRIVACY POLICY

We may update this Privacy Policy regularly to comply with legal or industry requirements. We will notify you of any significant changes by posting a notice on our website or sending an email. Your continued use of our website and services after such updates constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.

EFFECTIVE DATE

This Privacy Policy is effective as of 8 August 2025. Any changes to this Privacy Policy will be reflected in the updated version posted on our website.