Topland Privacy Policy Last updated: Apr10,2023
Welcome to Topland (https://topland.au/). This privacy policy outlines the information we collect, how we use it, and the steps we take to protect your privacy. Please read this privacy policy carefully to understand how we handle your personal information.
1. Overview
Topland is a property reseller, brokerage, consulting, investment, and real estate management company. We take your privacy seriously and are committed to protecting your personal information. This privacy policy applies to all users of our website, whether you are a visitor, customer, or any other user of our services.
1.1 Children
Our website is accessible to children, but it is not directly aimed at them. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at contact@topland.au so that we can take appropriate action.
2. Information We Collect
We collect personal information from you when you:
● Contact us via email, phone, or mail.
● Register on our website.
● Submit an enquiry or request a quote.
● Complete a transaction or sign up for our services.
● Participate in a promotion, survey, or event The types of information we collect may include:
● Your name, email address, phone number, and postal address.
● Details of your property preferences and requirements.
● Payment information.
● Any other information you choose to provide.
3. How We Use Your Information
We use the information we collect to:
● Provide our services and respond to your enquiries.
● Process transactions and manage your account.
● Send you updates and promotional materials, subject to your communication preferences.
● Improve our website and services.
● Comply with legal obligations and protect our rights.
4. Sharing Your Information
We may share your personal information with:
● Our employees, contractors, and agents for the purpose of providing our services.
● Third-party service providers for processing payments.
● Law enforcement or regulatory agencies, as required by law.
We do not sell, rent, or trade your personal information with third parties for marketing purposes.
5. Third-Party Services
Our website may contain links to other websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.
We use third-party payment processors to process transactions on our website. We do not store your payment information, and these payment processors are responsible for the security of your payment data.
6. Security
We implement appropriate security measures to protect your personal information from unauthorised access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.
7. User Rights
You have the right to:
● Access the personal information we hold about you.
● Rectify any inaccurate or incomplete personal information.
● Request the erasure of your personal information.
● Object to the processing of your personal information.
To exercise any of these rights, please contact us at contact@topland.au.
8. Changes to Our Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the updated policy on our website with the “Last updated” date at the top. We encourage you to review this privacy policy periodically to stay informed about our privacy practices.
9. Contact Us
If you have any questions, concerns, or requests regarding our privacy policy, please contact us at:
83A Glebe Point Rd,Glebe, New South Wales 2037 Australia
Email: contact@topland.au Phone: +61455868686
We are committed to addressing your concerns and will do our best to resolve any privacy issues you may have.
10. Complaints
If you are not satisfied with our response or believe that we are not processing your personal information in accordance with applicable laws, you have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.
For Australian residents, you may contact the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner GPO Box 5218,Sydney NSW 2001,Australia
Phone: 1300 363 992
Email: enquiries@oaic.gov.au – Website: https://www.oaic.gov.au
11. International Data Transfers
Topland is based in Australia, and your personal information may be stored and processed in Australia or any other country in which we or our service providers maintain facilities. By using our website and services, you acknowledge and agree to any such transfer of your personal information outside your country of residence, where data protection laws may be different from those in your jurisdiction.
12. Retention of Your Personal Information
We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period will depend on the nature of the information and the purposes for which it was collected.
13. Opting Out of Marketing Communications
If you no longer wish to receive marketing communications from us, you can opt-out by following the unsubscribe instructions provided in our emails or by contacting us at contact@topland.au. Please note that even if you opt-out of marketing communications, we may still send you important service-related updates and notifications.
By using our website and services, you acknowledge and agree to the terms of this privacy policy.
14. Cookies and Similar Technologies
Our website may use cookies, pixel tags, and other similar technologies to collect and store certain information about your visit to our site. These technologies help us to:
● Remember your preferences and settings.
● Analyse and improve the performance of our website.
● Personalise your experience on our site.
● Deliver targeted advertising based on your interests.
You can manage your cookie preferences through your web browser settings. However, please note that disabling cookies may affect the functionality and features of our website.
15. Third-Party Advertising
We may use third-party advertising companies to serve ads on our behalf or on behalf of other companies. These companies may use cookies, pixel tags, and other similar technologies to collect information about your visits to our website and other websites in order to provide relevant advertisements about goods and services that may interest you.
To learn more about this behavioural advertising practise or to opt-out of this type of advertising, you can visit the Network Advertising Initiative website at http://www.networkadvertising.org or the Digital Advertising Alliance website at http://www.aboutads.info.
16. Do Not Track
Our website does not currently respond to “Do Not Track” signals sent by web browsers. You can still manage your privacy preferences through your browser settings or by following the opt-out instructions provided in this privacy policy.
17. Governing Law
This privacy policy shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles. Any disputes arising out of or in connection with this privacy policy shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
18. Social Media Features
Our website may include social media features, such as the Facebook “Like” button and widgets, or the “Share” button. These features may collect your IP address, the page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing the feature.
19. Aggregated and Anonymised Data
We may use aggregated and anonymized data derived from your personal information and the personal information of other users for research and analysis purposes, to improve our website and services, and to inform our marketing strategies. This aggregated and anonymized data will not directly or indirectly reveal your identity or any personally identifiable information.
20. Changes to Your Personal Information
It is important that the personal information we hold about you is accurate and up-to-date. Please inform us of any changes to your personal information by contacting us at contact@topland.au or by updating your account settings on our website.
21. Your Consent
By using our website and services, you consent to the collection, use, and sharing of your personal information as described in this privacy policy. If you do not agree with the terms of this privacy policy, please do not use our website or provide us with your personal information.
22. Assignment
In the event that Topland is involved in a merger, acquisition, reorganisation, sale of assets, or bankruptcy, your personal information may be transferred to a third party as part of the transaction. We will provide notice of any such transfer on our website, and the privacy policy of the acquiring entity will apply to your personal information after the transfer.
We appreciate your trust in us and are committed to safeguarding your privacy. Should you have any questions, concerns, or requests related to this privacy policy or our handling of your personal information, please do not hesitate to contact us at contact@topland.au.
23. Limitation of Liability
To the extent permitted by law, Topland shall not be held liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from the use, disclosure, or any other action related to your personal information or the privacy practices described in this privacy policy. This limitation of liability applies to all claims, whether based on warranty, contract, tort, or any other legal theory, and whether or not Topland has been advised of the possibility of such damages.
24. Severability
If any provision of this privacy policy is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be deemed replaced by a valid, enforceable provision that most closely reflects the intent of the original provision.
25. Waiver
No failure or delay by Topland in exercising any right, power, or remedy under this privacy policy shall operate as a waiver of that right, power, or remedy, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise of that right, power, or remedy or the exercise of any other right, power, or remedy.
26. Entire Agreement
This privacy policy constitutes the entire agreement between you and Topland with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, negotiations, understandings, and communications, whether written or oral.
27. Contact Information for Privacy Officer
If you have any questions about this privacy policy or our privacy practises, you may contact our Privacy Officer at:
Privacy Officer: Topland Property Group
83A Glebe Point Rd, Glebe, New South Wales 2037,Australia
Email: privacy@topland.au
Phone: +61455868686
We are committed to working with you to resolve any concerns or complaints about your privacy and our collection or use of your personal information.
28. Data Breach Notification
In the event of a data breach that results in the unauthorised access, disclosure, or loss of your personal information, Topland will promptly investigate the incident and take appropriate steps to mitigate the impact of the breach. We will notify you and the relevant data protection authorities as required by applicable laws and regulations, providing details about the nature of the breach, the affected personal information, the steps taken to address the breach, and any additional measures you should take to protect yourself from potential harm.
29. Third-Party Data Processors
We may engage third-party data processors to process personal information on our behalf for the purposes described in this privacy policy. These third-party data processors are contractually obligated to maintain appropriate security measures to protect your personal information and are only permitted to process your personal information in accordance with our instructions.
30. Cross-Border Data Transfers
In some cases, we may need to transfer your personal information to countries outside of Australia for processing or storage. We ensure that appropriate safeguards are in place for such cross-border transfers, in accordance with applicable data protection laws and regulations.
By using our website and services and providing us with your personal information, you consent to the transfer, processing, and storage of your personal information outside of your country of residence where data protection standards may differ.
31. Third-Party Tracking and Analytics
We may use third-party tracking and analytics tools, such as Google Analytics, to better understand how users interact with our website, identify usage trends, and evaluate the effectiveness of our marketing efforts. These tools may collect information about your visit to our website, including your IP address, browser type, operating system, and other technical information. The information collected by these tools is aggregated and anonymised, and it cannot be used to personally identify you.
You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
We value your trust in us and are committed to protecting your privacy. If you have any questions, concerns, or requests regarding this privacy policy or our handling of your personal information, please do not hesitate to contact us at contact@topland.au.
32. Links to Other Websites
Our website may contain links to third-party websites that are not operated by Topland. These linked websites have their own privacy policies, which you should review before providing them with any personal information. We are not responsible for the content, privacy practices, or security of any third-party websites. Your use of these third-party websites is at your own risk.
33. Updates to This Privacy Policy
We may update this privacy policy from time to time in response to changes in our practices, legal requirements, or industry standards. We will notify you of any material changes to our privacy policy by posting a notice on our website or by sending you an email, where appropriate. Your continued use of our website and services after any updates to this privacy policy constitutes your acceptance of the changes.
We encourage you to review this privacy policy periodically to stay informed about our privacy practices and how we are protecting your personal information.
34. Privacy Policy Effective Date
This privacy policy is effective as of May 1, 2023. Any changes to this privacy policy will be reflected in an updated version posted on our website.
